How It Works: From Phone Call to First Ride in 4 Simple Steps
No complicated process. No hidden surprises. Most customers go from first contact to a fully fitted, working stair lift within a week.
Our Stair Lift Installation Process: Four Steps from Call to Confidence
Here is exactly what happens during your stair lift installation — no surprises, no unexpected visits, no pressure at any stage.
Call Us or Book Online
Reach us by phone at 800-527-4060 or fill in the online booking form. Tell us your name, location, and a little about your staircase — that's all we need to get started.
- We confirm your appointment within one business hour
- Visits available Mon–Sat, including early mornings
- Urgent cases (post-surgery, hospice) — we try to visit same or next day
Free In-Home Assessment
A specialist visits your home at your chosen time. They measure your staircase precisely, answer every question you have, and demonstrate how the lift works — all at no charge and with absolutely no obligation to proceed.
- Precise rail length and configuration measured
- Live demo so the future user can try the seat and controls
- Exact itemised written quote — not a vague range
- Your confirmed install date if you decide to go ahead
Installation Day
On your chosen date, our certified technician arrives with everything needed to fit your lift. The rail is fixed to the stair treads — not the walls or banisters — and the carriage is fitted, tested, and ready to use before we leave.
- Straight stair lifts installed in 2–4 hours on the same day
- All safety sensors, seatbelt, and battery backup tested
- Full hands-on training for the user and any family members
- We tidy up completely — you won't know we were there
Ongoing Support & Servicing
Our relationship doesn't end at installation. We're available for servicing, repairs, and any questions — by the same local team that fitted your lift, not a national call centre.
- After-hours support line for urgent breakdowns
- Annual servicing recommended to maximise lifespan
- Same-day or next-day response for breakdowns
- We service all brands — not just lifts we installed
What to Prepare for Your Assessment and Install
Very little is needed from you. Here's the short checklist.
- Clear access to the staircase — move any obstacles
- Have the future lift user present if possible — they can try the demo
- Write down any questions you have — we want to answer them all
- Know the user's approximate weight for model selection
- No need to tidy up or prepare the room — we've seen it all
- Clear staircase — remove any items stored on the stairs
- A standard 120V outlet near the top or bottom of the stairs
- Someone home for the 2–4 hour installation window
- Pets secured away from the work area — for their safety
- That's it — we bring all tools, fixings, and the lift unit
We're Here for the Long Run
Installing your lift is the beginning of our relationship, not the end of it.
A broken stair lift doesn't wait until Monday morning. Call 800-527-4060 — our after-hours line connects you with someone who can help, day or evening.
We recommend a yearly service visit — rail cleaning, drive gear lubrication, and a full safety check. It extends your lift's life and prevents unexpected breakdowns. Ask us about service plans.
If your lift stops working, we aim to respond same or next day. We service all major brands — Acorn, Bruno, Harmar, Stannah, and more — regardless of who installed them.
Book Your Free Home Assessment Today
A specialist visits your home, measures your staircase, and gives you an exact quote — no cost, no pressure, no obligation. Most customers are riding their new lift within a week.