Privacy Policy
Last updated: October 8, 2026
The Stairlift Company ("we," "us," or "our") respects your privacy. This policy explains what information we collect through thestairliftcompany.com, how we use it, and the choices you have.
Information you give us
When you fill in our free home assessment form or contact form, we collect the details you choose to send us:
- Your first and last name
- Your phone number and email address
- Your state, and the type of help you're asking about (for example an assessment, rental, repair, or a used lift)
- Anything you write in your message, such as details about your staircase or the person who will use the lift
If you call or email us, we keep a record of that conversation so we can follow up.
Information collected automatically
Like most websites, our web server keeps standard technical logs, such as your IP address, browser type, the pages you visit, and the time of your visit. We use these logs to keep the site secure and working properly. This website loads its fonts from Google Fonts, so your browser connects to Google's servers when a page loads. Google's own privacy policy applies to that connection.
We do not use advertising cookies, and we do not sell or share your information for advertising.
How we use your information
- To respond to your request and answer your questions
- To schedule and carry out your in-home assessment, installation, rental, or repair
- To send you a quote and follow up on it
- To provide service and support for a lift we've installed
- To keep our website secure and prevent spam
How we share your information
We do not sell your personal information. We share it only when we need to:
- With the service providers that host our website and deliver our email, only so they can provide those services to us
- With a funding program, insurer, or agency you ask us to send a quote to
- When the law requires it, or to protect our rights and the safety of our customers
How long we keep it
We keep your information for as long as we need it to serve you, support any lift we've installed, and meet our legal and accounting obligations. You can ask us to delete it at any time (see below).
How we protect it
Our website uses an encrypted (HTTPS) connection, and access to customer information is limited to the people who need it to serve you. No method of sending or storing data is 100% secure, but we take reasonable steps to protect your information.
Your choices
You can ask us to show you the information we hold about you, correct it, or delete it. You can also ask us to stop contacting you at any time. Just email info@thestairliftcompany.com or call 800-527-4060.
Children
Our website is meant for adults. We do not knowingly collect information from children under 13.
Links to other websites
Our site links to other websites, such as government agencies and our social media pages. We are not responsible for how those sites handle your information.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page.
Contact us
Questions about this policy? Email info@thestairliftcompany.com or call 800-527-4060. You can also reach us through our contact page.